What we refund
The full purchase price of any returned product, plus original shipping where the return is the result of our error, a defect, or damage in transit.
Timing
Refunds are issued to the original payment method within five to ten business days of us receiving the returned item, or immediately on approval where no return is required. Your bank may take a further few days to post the credit.
Cancelling before dispatch
Email orders@purashydrate.com. If the order has not entered the packing queue we will cancel it and refund in full. Once a parcel has a tracking number it must be handled as a return.
Partial orders
You may return part of an order. If doing so drops the remaining order below the $75 free-shipping threshold, we do not retroactively charge you shipping.
Disputes
If something has gone wrong, contact us before opening a chargeback — we can almost always resolve it faster than your bank can, and we would rather fix it than argue about it.